Atlas Mara accused of stealing from failed transactions

Atlas Mara accused  of stealing from failed transactions

Atlas Mara  bank is stealing money from customers who are using cardless. Money do not come out through their ATM but deductions are made on the account. Reversing is very difficulty for them.

Some days ago, I I tried to withdraw k1000 using Tenga cardless account. Money did not come out unfortunately deduction was done on my account. On the following day, I went to the Manager to register my complaint. He assured me the money would be reversed. Later on, he referred me to their toll free 202 who have not answered despite calling them several times. This money was meant to facilitate my staying home.

Affected customer

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