Atlas Mara explains service disruption

Atlas Mara explains service disruption

Atlas Mara Zambia press statement recent service disruption

AFRICAN Banking Corporation T/A as Atlas Mara Zambia has experienced a service disruption as a result of interference to the main servers which host the core banking platform that runs the bank.

The interference occurred is a result of the execution of a High court Judgement issued in favor of one Dimitrios Monokandilos and Filandria Kouri relating to a debit of US$949,933.87 from the account of the plaintiffs by Finance Bank Zambia Limited (FBZ) on 26th February 1996.
FBZ was acting on its right of setoff against the plaintiffs account, on the back of a guarantee issued in favor of FBZ.

Following a judgement dated 3rd December 2014 FBZ appealed the High Court Judgement. The appeal was heard and is currently pending judgement in the Supreme court.
Atlas Mara Managing Director James Koni stated that ‘Atlas Mara deeply regrets the disruption to our banking services as we serve a wide and diverse customer base who rely on us to manage their day to day financial needs. We believe this action to disrupt the operations of the bank is unnecessary and regrettable and we wholly apologise for the inconvenience that has been caused to our valued customers.

We have since retrieved our property and are working to restore the banking services and expect to be fully operational and open to enable our customers to achieve their objectives. We would like to thank our customers for their usual support and patience during this time.

About Atlas Mara Zambia
Atlas Mara Zambia is financial institute borne out of the merger of BancABC and Finance Bank Zambia in 2016. It currently has one of the largest branch networks in Zambia with 58 Branches and Agencies as well as 116 ATMs spread across Zambia’s ten (10) Provinces.

Atlas Mara Bank has on offer different products and services for our diverse customer base, which are offered through our competitive propositions namely Premium Elite, Prime Banking and Personal Banking. Our diverse product suite ranges from transactional and savings accounts, loan products, top of the range Debit cards to market leading Digital products such as our Mobile Banking, Tenga Mobile wallet and Internet Banking.

We are continually reaffirming our commitment by providing focused financial services to a wide range of customers which includes Individuals, Small and Medium Enterprises and Agribusinesses.

The Bank also offers a full complement of banking products and services which support Retail Banking, Small and Medium enterprises (SME), Business Banking, Global Market & Treasury Services, Public Sector & NGO s and Corporate Investment Banking.

Atlas Mara Bank aims to be a positive disruptive force in the markets in which we operate by leveraging technology to provide innovative and differentiated product offerings, deliver excellent customer service and accelerate financial inclusion.

For more information visit our website at www.atlasmarazambia.co.zm

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