On Monday, I withdrew some money from Stanbic Bank Atm Kafue Branch. However, the money was not ejected but my account was debited.
This prompted me to seek clarity with stanbic who told me that they had no access to my account so I had to go to Atlas mara for the reversal to be effected.
I visited Atlas Mara at Finance House, next to cairo shoprite, on Tuesday and I was asked to fill and submit a form.I did as I was told.
I was assured that the reversal would be effected within 48 hours. This saddened me because reversal Stanbic for Stanbic account holders only took 15 minutes.
Today, it is Friday 30th November 2018 and already beyond 48 hours but my account has not been credited.
Last year in November 2017, I was among many other account holders who lost huge sums of money due to irregularities in this bank and upto now, that money has never been credited to my account.
Aggrieved Atlas Mara Account Holder