Dear Sir, hide my ID. I am a Savings Account holder with Atlas Mara and have been applying for an ATM card for several times. I had an ATM card for Finance Bank but when Atlas Mara took over, we were told to apply for new Atm cards. From the time Atlas Mara took over Finance Bank and Bank ABC they are reluctant to issue Atm cards to their customers and this forces customers to withdraw money over the counter where we are charged K50 per withdrawal.
This is very unfair. For example i am a retiree and every month they get K50 from the K300 monthly pension which I’m paid.