Barclays ATM in Petauke down for months

We are shocked with the operation of Barclays management in Petauke. The ATM (Automated  Teller Machine) is not in operation for 5 months. We are failing to withdraw cash on time because of the long queue and we are also complaining of the high charges when you withdraw from inside.
Are they playing Donchi Kubeba to the clients?
A.S

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