Multi-choice Zambia silent rip-off

I wish to express my dismay in regards Multichoice (DSTV) silent rip-off on unsuspecting citizenry;

I have been a loyal subscriber for over 11 years with the said cable TV service provider and what I have been subjected to has NEVER happened before all this while: My due date for subscription is the 4th of every preceding month, to my shock, they have silently introduced a ‘re-connection penalty’ fee of K10.00 whenever a subscriber is disconnected. My due date for November prepayment was due on 4th of December. On the morning of the 5th, they did the ‘dishonorable’ feat they are renowned for of disconnecting me. I made a payment through the bank, yet again, I wasn’t reconnected. After making frantic efforts contacting them they informed me that there was a ‘RECONNECTION FEE’ of K10.00 which was supposedly charged to me on 2nd December when I was active. After I complained, they reconnected.

However, today 6th, they again did the dishonorable and upon contacting their call center, they shamelessly advise that am now owing them K20.00 for the two reconnections of 2nd and 5th thereby reducing my Compact Bouquet K300.00 I paid to K280.00 in my account. If we add todays case, then I will be required to pay K30.00 through the nose I do not remember such penalties being sensitized by Multichoice Zambia and after challenging the call center agent, by the name Alick, to explain whether it’s a new company policy and if a communique has been put to this effect; he expressed ignorance and said he was seeing such a case for the first time.

I feel this is a day light robbery being exhibited by Multichoice Zambia. We are alive to prepaid services on most of these utility companies among them ZESCO and mobile phone corporations. Upon depleting what one paid for, the clients are not subjected to paying the purported ‘penalty fees’. Upto now, am still waiting astonishment for them to resolve my predicament. Don’t hide my ID…… my Smartcard number is 1025524348 and Account number being 247436033 #DisappointedClient

COMMENTS

WORDPRESS: 14
  • comment-avatar
    JC 5 days

    YES WE PAY MORE THAN SUBSCRIBERS IN SOUTH AFRICA AND THEY GIVE US REPEATS AND REPEATS ON AND ON. WHAT WE NEED IS AN INDIGNOUS ZAMBIAN TO START UP PAY TV. WHERE ARE YOU ZAMBIAN BUSINESS MEN AND WOMEN? MULTICHOICE SHOULD BE SHOWN THE WAY OUT OF ZAMBIA. PERIOD! AMA SERVICE YA ATASE MWEMBWAMWE! BAPUSHI IMWE!

  • comment-avatar

    Results of useless Authority who never perform to expectations !. Why have such institution !? Sifening Taxpayers money and doing nothing !!??.

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    gunduzani 1 week

    I notice that some Zambians are not interested in pursuing the absence of principles when Multi-choice charges for a re-connection. Multi-choice has found itself in a country where citizens and residents are captives to the capitalist machines. Look at how ZNBC has been conning residents and citizens alike. People are disguised slaves to a system which does not care what their opinions are on the services ZNBC offers, and the government itself does not care about the servives it provides – both quality, and coverage content. Citizens and residents are trapped by a system whose goals and objectives are completely unresponsive to the needs of the public in all sensible ways of what a responsible service provider should be focused on. Back to Multi-choice. This company has grown feathers, and it does whatever it wants to do knowing that there is no one to be afraid of since it knows that the government has allowed ZNBC to fleece its own people without shame. Hence it is following the same trail of doing evil to Zambian subscribers. What is missing in Zambia is a coherent and sound leadership practices across the board. Allowing skullduggery in any institution breeds ten more poor practices as other institutions learn that doing crazy things is fine. Mr. Lungu surely is a key missing link as he has not provided any credible leadership in anything.

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    Muniyada 1 week

    Multichoice Zambia, we need your response over these abuses. Otherwise, I am reporting you to CCPA

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    Jack 1 week

    All you do is complain act they say actions speak louder than words stay discpnnet and see where they steal from

  • comment-avatar
    Joetembo 1 week

    I stopped my Multi-choice subscription 2 years ago because I have grown to conclude that the current setup of most TV programs if not all are very damaging to the viewer, especially children. Governments are fond of using TV to brainwash people, and to think that people pay in order to be brainwashed, it’s madness itself. I prefer to have internet. I can watch my soccer live, and read interesting and real things to ensure that my brain is never tainted by the Lunatics and their agents, sometimes disguised as Pastors! Brainwashing of a people is big business as can be evidenced by the widespread ignorance of Americans who have hundreds of TV channels, and yet their level of knowledge of basic things around the world is nearly zero!

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    Powder Chinena 1 week

    Who’s the regulatory authority, and what the hell are they doing? Is it another “corrupt” and toothless institution like ZICTA? What about the Zambian Government? What’s their role in all this? Multichoice are under the kosh in South Africa for unethical conduct involving one of the infamous GUPTA companies. Why can’t we hold them accountable here?

  • comment-avatar

    WAT IS K10 OR K20?

    • comment-avatar
      Powder Chinena 1 week

      Try deducting that from your subscription and see what Multichoice will do! It surely is very valuable to them? Just saying!☺☺☺☺

    • comment-avatar
      Muzilikazi 1 week

      Small boys like you will never be wealthly. Every little penny counts.Simple example for a small brain like yours is,given a million you remove K1.00 . You not a millineeer anymore

  • comment-avatar
    Shi Baby 1 week

    I too have faced the same problem wit them this month. I due date is 11th of every month. I usually pay either on the 5th or 6th every month. But what happened last week is that i was disconnected on Saturday December 2nd. When i called their call center i was told that my subscription had expired. I argued with the agent telling that i always pay way before my due date to avoid disconnection and gave him the receipt number. When he checked he actually confirmed that they are the ones that were owing me. The reconnected me at that point. Just yesterday i was disconnected. Called the call center, explained the same thing and they reconnected me. From yesterday’s explanation, it seem whenever one makes a payment early, the cashiers do not reset the system for it to pick the original due date. Should we keep on reminding them to reset the due date each time we make payments?? Moreover we are ever watching the same shows over and over.

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    Pilingana Pilingana 1 week

    Re-connection fee!!???? what on earth is that ba dstv…viewers are not obliged to remain connected forever….no…we watch when we want not when dstv wants…that is for sure robbery and should be condemned in the strongest terms possible..

    STOP ABUSING US NOW….already we pay more than south africans pay yet we do not have the same access to your products…enough of this nonsense now

    • comment-avatar
      Observer 2 days

      #Spot on!!! These guys have monopolized TV watching. The Govt is the one to blame for the hopeless policies. They are just watching Multichoice torment the Zambian citizen without any remorse. Shame!!!