DSTV / Multichoice Repeats, useless channels
My name is Solomon Kimmie using DSTV account number 4273582861!!
Kindly look into my complaint laid against DSTV/Multichoice Zambia with regards to thier services/content to its Zambian subscribers.
I’m quite sure DSTV Zambian has 2 million + users, and GOTV another 2 million plus all paying cash for its DSTV services on a monthly basis.
I’m a Compact plus subscriber on DSTV paying K530 monthly. Then there’s the Premuim for K850 & Compact for K350 per month!
Not forgetting the GOTV subscribers who pay K90 per month.
Im sure If you do the simple maths, you’ll get a surprisingly massive Kwacha amount per month paid to DStv, who must be making a million percentage profit every month.
They obviously enjoy the Zambian business. But when corporations get too big, they seem to forget thier clients services.
I’m 100% sure, if you had to carry out a simple survey in Zambia, there would be a bit more than 70% of Zambians that aren’t happy with the DStv services.
Complaints are as follows:
1. Being a compact plus subscribers, we are paying for 12 non English speaking channels.
2. Then we pay for a weather channel that does not cover the Zambian weather at all
3. Then we pay for a live horse racing channel that is used for betting. Now tell me, who in Zambia is interested in this channel??
4. Not forgetting the fact that we pay for repeats. We are subjected to continous reruns/repeats.
I carried out my own brief channels survey. Each channel has no less than 2 repeats per day x 30 days. Wow, that’s staggering.
They must be making a massive save venture with the repeats!!!
Again if we had to analyze each channel with the amount of repeats, definitely you will get a shock.
Mind you these repeats can go on for months!!!
a) Why do we have so many repeats?
b) Why are we paying for 12 non English speaking channels? Example channel 147 is in Afrikaans/South African language . 99.1% of Zambians can’t understand let alone speak Afrikaans.
c) Then why have a weather channel that never covers our Zambian weather & we pay for this?
d) Why do we have 1 channel solely dedicated to “how to use the DStv decoder which runs 24/7 a week 365 days a year?
e) Horse racing channels that have no relevance to its Zambian viewers?
Usually when 1 pays for a service, you’d expect to get value for money spent. But it seems we are paying for Suggestions!