There is panic among directors of Stanbic Bank in Zambia over last year’s High Court ruling that ordered that the bank should pay K192.5 million in damages to Savenda Management Services Limited for “carelessly” listing the firm on the Credit Reference Bureau (CRB), sources within the bank have said.
Stanbic Bank sources have said that following the revelation by this publication through a letter to the editor last week that criticized the manner in which the bank treated Savenda over a loan the company obtained in 2007, directors at the pro-South Africa bank have been in panic mode as to how the High Court order was still making news in the media.
“For the past week, our directors have been panicking as to how the court documents found their way to the Zambian Watchdog. They are currently looking for sources that could be leaking such sensitive information to the media and if it is discovered that it was leaked by one of us, we risk losing our jobs,” said the source within Stanbic.
The source have said that the managing director has since directed all personnel in the marketing and advertising departments not to be issuing any statements to the media with the exception of an advertising and media relations firm that the bank will engage to control the damage caused by the Savenda case.
Our sources within Stanbic Bank have also revealed that the marketing and advertising departments have further been instructed to ensure that any media house that will be issuing negative stories about the bank should be denied advertising business.
A few days ago, Stanbic Bank even held a public relations function where all media houses were invited, to the exclusion of those that have been exposing the bank’s fraudulent activities against its clients.
Below is the letter to the editor that has caused panic among the directors of the bank.
Today, I was just trying to digest the impact that the Zambian government’s ban on the importation of fruits and vegetables will have on the foreign-owned supermarket chains and local suppliers.
One indisputable fact is that most of these supermarket chains are South African-owned and, therefore, prefer empowering their fellow South Africans by importing fruits and vegetables from South Africa to the detriment of Zambian suppliers.
Because of this “Buy South African” attitude, many local companies have been muscled out of the market or certain manoeuvres have been employed to ensure that local competition is killed.
Such methods may include lending institutions acting in a manner that paints some of their clients in bad light to create more business for their partners.
It was while digesting the fruit and vegetable ban that my eyes came across a seven-month old article in the Financial Mail detailing how Lusaka High Court Judge Justin Chashi had ordered that Stanbic Bank Zambia pay K192.5 million in damages to Savenda Management Services for “carelessly” listing the company on the Credit Reference Bureau (CRB), thereby leading to a significant loss of contracts.
My interest in the matter was re-awakened not so much because of the amount of money involved as the manner in which Stanbic acted, in flagrant breach of client confidentiality when it reported Savenda to the CRB for defaulting on instalments involving a US$540,000.00 loan facility obtained in 2007.
There are many Zambian-headed companies and individuals who may have suffered in similar manner as Savenda Management Services at the hands of Stanbic Bank Zambia or indeed other banks whose motive is not really about helping the local business enterprises thrive.
Herein, therefore, lies the public interest.
It is even a wonder that Stanbic Bank has found it convenient to appeal the matter despite it having acknowledged in a letter to Savenda that the “non-payments” had been a result of an internal suspense account and that the “anomaly” had been rectified.
The question that begs an answer here is: Why did Stanbic Bank rush to reporting the apparent default before adequately investigating the matter within its internal system?
How many other local companies have ended up losing business because of an overzealous bank negligently reporting a client to the CRB, resulting in a negative credit agency listing?
In the case of Savenda, the negative listing resulted in the global supply management company losing several funding opportunities and harm to its reputation.
In Judge Chashi’s words, Stanbic Bank was found to have been “culpably careless” in reporting its client without properly investigating the matter, hence his ruling that the bank pay K192.5m in relief and legal costs.
One other interesting aspect that this matter brings back to light is the Banking and Financial Services Act which provides that banks maintain customer confidentiality unless a court order is obtained or the client’s consent is sought.
How many Zambians are aware of this? The Savenda case is a lesson to all of us.
By the way, Stanbic Bank was even granted leave to appeal out of time! How special is the bank? Wasn’t the presidential petition in Zambia’s election last August thrown out on grounds that the 14 days during which to hear it had elapsed.
Does Zambia have two justice delivery systems?
Looking at what Stanbic did in Tanzania, which is public knowledge, and how they were fined large sums of money, one remains to wonder whether the banks’ unprofessional conduct has not spread to their branch in Zambia.
It is high time Zambians stood for each other to fight this unbecoming behavior of banks such as Stanbic as the citizens of this country have been condemned time and time again for allegedly being bad payers of loans without realizing that banks have their own motives and arrogance.
Judge Chashi should be congratulated by all well-meaning Zambians for the landmark ruling which has made other investors to respect the Zambia court systems, as they now know that when faced with unfair treatment, they turn to the Judiciary for justice.
So we need to be wary of the behavior of banks such as Stanbic which, at a glance, seems to be a bank that only bolsters the business prospects of South African companies, such as the South African-owned supermarkets dotted all over our country’s shopping malls.
It is even surprising that seven months after Judge Chashi’s ruling, stakeholders in the banking and business sectors have remained mute. What is so special with Stanbic Bank?
I leave the judgment to you my fellow Zambians.