‘Zesco has disappointed me’

‘Zesco has disappointed me’

Dear watchdog,
I am a kitwe resident living in riverside kasanda drive. We are subjected to the everyday load shedding from about 5: 30 to sometimes 22 hours.
Today on arrival from work and as usual, there was no power at home until I received a visitor around 19:30 who altered me that all other houses in my neighbourhood had power. And yes after checking only my house didnt have power.
My maid then confirmed that actually when power was being restored, she heard a zesco cable blow up in one of our neighbours home near our fence.
We made a complaint and it was duly recorded as an emergency and that we would be called.
The phone call from the phone number 0969168326 came at around 23:30 for the person to reach my house and take a casual look just at the fence and say ” iyi nimailofye tukabomba”
I told him it was recorded as an emergency and should be treated as such. If they don’t work at night, they should have not told us anything. Asked for the number of the supervisor who sent him, I was slapped with a have respect for people and he threatens to beat me up in my own yard at night while on the phone with his own supervisor who did nothing to keep the boy in check and that’s how they drove off.
I went to their offices to explain that he did or saw nothing at my house, simply not earger to resolve the problem. All I was told was that it has to wait till tomorrow morning meanwhile I use a borehole for water at home. So now not only do I have no power at all but no water which we pump only at night when we have a few hours of power and a sanctioned threat of violence and insults from a zesco employee simply not willing to work.
Help us please, we have suffered more than enough. Load shedding itself has been enough torture, being threatened with violence and insults by employees refusing to work and their supervisors sanctioning it is unbearable. Are we seriously at their mercy to this extent.
Rgds,

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